Gibson, Glenn and Eaton, Kerry. The Role Of the Loss Adjuster In the
Prosecution Of a Criminal Arson Case. The Canadian Insurance Claims Managers/
Canadian Independent Insurance Adjusters. February 11, 1993.
Abstract: This first section of this article discusses the role
of an adjuster in a prosecution case. The article also explains, in detail,
the process of the investigation and prosecution. The investigation is primarily
the detective's job and the main role of the loss adjuster is to assist
him or her. The adjuster must remember the Privacy Act and the Freedom of
Information Act when providing information to the police. The adjuster should
also contact the I.C.P.B. (Insurance Crime Prevention Bureau) for additional
information. This agency can provide records regarding previous claims filed
by the insured.
The first section explains how an adjuster serves as a witness in court.
It describes what evidence the adjuster can present and how he or she should
present it. It also explains how to answer questions in court. The witness
should stick to yes or no answers and keep explanations short. Always tell
the truth and do not guess the answers.
The second section of the article discusses memory enhancing techniques
for investigative interviewing.
For more information, contact:
Adjusters Canada, Inc.
539 Riverbend Drive
Kitchener, ON N2K 3S3